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CCAF Policy

Introduction
Caring Circle Africa Foundation (CCAF) is committed to upholding the highest standards of integrity, transparency, and accountability. This policy outlines the principles and guidelines that govern our operations, decisions, and actions.

 

Governance
Founder

  1. Role: The Founder is a vision bearer, serves as a strategic advisor to the Board, and an ambassador to the foundation.

  2. Responsibilities: Provide guidance on vision, mission, and strategic direction.

Board of Trustees

  1. Composition: The Board of Trustees consists of a Board Chairman, a Board Secretary, and Board Members.

  2. Decision-Making Process: The Board shall make decisions through consensus or majority vote.

  3. Roles and Responsibilities:

  • Chairman: Provides leadership and guidance to the Board.

  • Board Secretary: Responsible for minutes, correspondence, and record-keeping.

  • Board Members: Contribute expertise and guidance to the Board.

 

Management
Executive Team

  1. CEO: Chief Executive Officer responsible for overall strategy and operations.

  2. Finance Director: Oversees financial management, planning, and reporting.

  3. Programs Director: Responsible for program development, implementation, and monitoring.

  4. HR: Manages human resources, including recruitment, training, and development.

  5. Marketing Director: Develops and implements marketing strategies.

  6. Service Manager: Oversees timely service delivery, including member and agent management.

 

Membership Policy

  1. Membership Categories: CCAF shall have the following membership categories: Member, Agent.

  2. Membership Benefits: Members shall enjoy benefits, including access to programs such as Food, Housing, Medical, Cash, Education, Business and many more. Agents gain opportunities to serve their community and earn 10% service charge for every assistance rendered to assigned members in their community for life.

  3. Membership Fees: Membership fees shall be determined by the Board of Trustees.

 

Program Participation Policy

  1. Eligibility: Participation in CCAF programs is open to everyone across Africa. Members must be registered members and obtain a member unique code (MUC) to access our programs.

  2. Program Application: Registered members with their MUC shall submit requests on our website by clicking "Ask For Assistance" to get started.

  3. Program Approval: Member requests shall be reviewed and approved and assigned to Agents for assistance. In areas without Agents, assistance requests shall be limited to  ₦5,000-  ₦10,000.

  4. Program Compliance: Members shall comply with program rules, regulations, and guidelines.

 

Financial Management Policy

  1. Financial Accountability: CCAF shall maintain accurate and transparent financial records.

  2. Funding: CCAF shall seek funding from diverse sources, including Trustees funding, grants, donations, supports, Membership and sponsorships.

  3. Budgeting: CCAF shall prepare an annual budget, which shall be approved by the Board of Trustees.

  4. Financial Reporting: CCAF shall provide regular financial reports to stakeholders.

 

Confidentiality and Data Protection Policy

  1. Confidentiality: CCAF shall maintain the confidentiality of sensitive information.

  2. Data Protection: CCAF shall protect personal data in accordance with relevant laws and regulations.

  3. Access to Information: Access to sensitive information shall be restricted to authorized personnel.

 

Conflict of Interest Policy

  1. Definition: A conflict of interest arises when personal interests conflict with CCAF's interests.

  2. Disclosure: Board members, CCAF Partners, Management staff, and Agents shall disclose potential conflicts of interest.

  3. Recusal: Individuals with conflicts of interest shall recuse themselves from decision-making processes.

 

Whistleblower Policy

  1. Purpose: To provide a mechanism for reporting unethical behavior or misconduct.

  2. Reporting: Whistleblowers shall report concerns to the designated authority.

  3. Investigation: CCAF shall investigate reports and take appropriate action.

 

Grievance Policy

  1. Purpose: To provide a mechanism for addressing grievances.

  2. Reporting: Grievances shall be reported to the designated authority.

  3. Resolution: CCAF shall investigate and resolve grievances in a fair and timely manner.

 

Amendments

  1. Amendments: This policy manual may be amended by the Board of Trustees.

  2. Notice: Amendments shall be communicated to stakeholders.

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Approval
This policy was approved by the Board of Trustees on 20th September, 2024.

 

Review
This policy shall be reviewed and updated annually or as needed.

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